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Context Help

If you get lost inside our Control Panel, the first step you should take is to push the Help button, which is present on each page. A popup will appear. It includes elaborate info about all the actions that you can carry out on the page in question. Each pop-up menu appears on the same page so that you can swiftly return to your work.

Video Tutorials

We have a vast array of video tutorials demonstrating how to use our Control Panel. They're meant for those of you who would like to see how things are being done instead of just reading articles. In this way, anyone can swiftly find their way around our Control Panel by merely watching our step-by-step educational videos.


If you can't find the solution you searching for, have a look at our extensive FAQ section, which contains questions asked by real individuals and provides practical solutions. We frequently "revamp" our Frequently Asked Questions section with new articles so as to encompass all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't find the answer you are looking for in the Frequently Asked Questions section either, we have a excellent team of customer service technicians available 24-7-365 and eager to help you with any issue. Each trouble ticket you open will be answered in less than one hour (the average trouble ticket response time being approximately 20 minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 91386

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com